The Assignment: Create an ordering app for a Mexican restaurant.
I am completing a Google UX Design Professional Certificate. The steps taken to create the portfolio project are shared here.
Scope of the Work
Conducted User Interviews
Invented User Personas
Designed User Persona Cards
Wrote user stories
Created user journey maps
Step One: Conduct Interviews
I first conducted user interviews to get more perspectives on people's goals and pain points when ordering food for take-out or delivery. Here's a sample from Ryan's interview. The first voice you will hear is mine.
Step Two: Create User Personas
From the interviews, I created sample personas that represent different types of typical users of food ordering apps.
Step Three: Write User Stories
Next, in order to prioritize my design goals while ensuring an empathetic perspective, I distilled the user personas into user stories (scenarios or user cases).
As a young person ordering for a group, I want to have each person in my group place their own order in the cart so that I know their orders will be exactly what they wanted without me being a go-between.
As a food enthusiast, I want to navigate the entire menu with ease so that I know I have seen all the choices and found the best thing on the menu.